Tom Wood Ford
Couldn't rate the facility since it's in the midst of a remodel, but so far the building looks like it will be fantastic. Neal provided us with excellent customer service and feedback on our visit to drive and compare the Edge and the Explorer. Now all we have to do is review our notes and the specs on both before making our decision. Neal made it easy with no high pressure talk...something that makes me walk away. Won't forget his name (at least his last name) since it coincidentally is ours as well!
Bought a vehicle on line. Talked to salesman and stated would take vehicle and we are on our way. Which was over an hour away. Of course nothing was ready. Manager on duty knew nothing. Vehicle hadn't even been cleaned up. Realized didn't receive keyless access code to the door, called back and was told it would be $60 for them to get that for us.
As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took my vehicle in for an oil change and was very impressed by Tony Anderson who was friendly, enthusiastic and helpful. The entire experience from the phone call to completion of the work was seamless, professional and truly excellent. Great work from a great group of people who know how to make a customer feel valued and important regardless of what the reason for your visit.
They did a great job providing me with a great car buying experience and making it fast and easy.
We were very please with the quality of service we received from Tom Ford, especially the salesman Greg. They got our company into two new vehicles with exceptional pricing and professional.
I had a very good experience, Greg Moore was my sales rep. We talked the first time almost a year before I actually got the truck. About midway through that period of time Greg follow-up with an email just to check-in, which was a good touch on his part. Ultimately, when I was ready Greg was the one I sought out to see the process through.
Was a used vehicle i was goin to look at, so i didn't expect it to be in perfect shape, but the webpage stated it had been perfesionally cleaned, and 4 point inspection had been done. When i called to check and ask, they told me it was in really good shape for a used truck. Truck was leaking oil, quater panels were rusted so bad i could have pushed my finger through the quater panel. Transmission fluid was full of clutch dust, truck was low oil, and the front hub was so bad i would have been afraid to drive it home
My wife and I have had nothing but positive care at Tom Wood Ford, especially in the service department. Of all the cars I have been thru, I am most pleased with Tom Wood. We recently had an issue with my wife's car that was extremely hard to troubleshoot, which likely originated at the factory and manifested itself recently. Tom Kashman (service manager), Kim (the service writer), and the mechanic(s) all worked hard and pulled out all the stops with us and everything worked out great-- the best service experience I have had. When you have an investment and you get the response like this, it has motivated me to shop at Tom Wood Ford when I trade my truck in. Thanks guys!
My wife and I decided to buy our 3rd Ford Escape, this time a 2017 SE. We shopped around on the internet including Autotrader, Cars.com, Carpro.com, Truecar.com, KBB.com and other sites, including watching TV and newspaper print ads. We were also shopping for other SUVs including Kia Sorento, Toyota RAV4, Subaru Forrester. We felt that the 2017 Ford Escape was the best fit for us (my wife is its primary driver) and so we solicited quotes on the internet. The best offer and most descriptive came from Greg Moore at Tom Wood Ford in Indianapolis (off Keystone near Carmel line and I465). We made an appointment and were met in the lot (under construction for a new dealership) by Greg and he was very courteous and respectful of our wishes, not pushy like other dealership sales folks we have encountered. Low key approach was appealing to us. He explained the differences between 2016 and 2017 Escape and we were sold on the 2017. He helped us get a good deal for our tradein (a 2006 Escape we had gifted to our daughter but with high mileage) and also got us an X plan discount since I worked for a supplier to Ford. He also eliminated one upsell feature (recording of the VIN in some database) and sold us on the other upfit, a safety flasher for the top rear brake light called PULSE. And threw in some free car mats. Our final price was well below MSRP. Total deal was negotiated in about 2 hours (it was a cash deal, not financed) without the usual finance guy upsell pressure, and after the new Escape was prepared we drove it away that afternoon. Only downside was that the Pulse did not work so we brought it back 2 days later and they fixed it promptly (misconnection) at no charge. Also returned $99 of our document fee of $199. We will definitely shop for our next new car at Tom Wood Ford and ask for Greg Moore again. He gets an Attaboy from us and Tom Wood Ford will be our first dealer of choice from now on.
Trey helped me out with a leak issue and took care of a minor recall item. Efficient and good communication. I will be back when my fusion needs service.
