Toyota of North Charlotte

4.7
Overall Rating
Customer Service: 4.7 Buying Process: 4.1 Quality Of Repair: 4.4 Overall Facilities: 4.6 Quality Of Work: 4.8 Friendliness: 4.8 Pricing: 4.5 Overall Experience: 4.7


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Regular Maintenance
5
Cathy F on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I went in for mt 25,000 mile maintenance visit. Connor McCullough met me outside. He's a very pleasant young man, great personality. Afterwards, he went over what was/wasn't found. I will be continuing my service at this dealership.

Service done right the first time...
5
CLogan on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Overall Experience: 5

I have been going to this dealership since I moved to town, never disappointed. Edwin Montalvo worked with me on my last visit, he was excellent and communicated my next steps. Great place to have your car serviced. Thank you for the great experience.

Service
5
greermc on 11/30/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I want to thank Bret Rise for his excellent professionalism. He was my service advisor at another dealership for about 10 years and when I moved I hated that I was going to have to begin working with someone else. Well, I went in for my first service and there was Bret. I was surprised and pleased to be able to continue working with Bret. He brings professionalism, courtesy, and friendship with him and I am glad I still get to work with him.

Toyota always means quality service and helpful advice.
5
Eddie Reynolds on 11/30/2016
Overall Experience: 5

I always take my Toyota to their service department and have Will Gaddy take care of my situation. In so doing I KNOW it will be resolved quickly and efficiently. Not only is Will an excellent service writer but he also has a great personality and he's very easy to work with. I will continue to take my Toyota Tacoma to Toyota and have Will take care of it. I know it will be in good hands !

WONDERFUL EXPERIENCE
5
Rava4 on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

I HAD A WONDERFUL EXPERIENCE. THE CUSTOMERS SERVICE FROM ALL EMPLOYEES WAS EXCELLENT. EVERYONE WAS VERY HELPFUL AND FRIENDLY. I WOULD RECOMMEND TOYOTA OF NORTH CHARLOTTE TO ALL MY FAMILY AND FRIENDS

EASE OF LEASING A NEW CAR
4.8
Lisa Shealy on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

Nicolette Glaspey was ABSOLUTELY a joy to work with! She Exemplifies what a car salesperson should be! I appreciate the attention before, during and after the sale! What a great experience!

Wonderful buying experience
4.8
Jenny on 11/29/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 4 Overall Experience: 5

I am so grateful to the team of Michael Burner, Michael Brown and David Watt for making my buying experience so pleasant.. They were extremely knowledgeable and efficient and worked hard to meet my needs. Thanks to them, I am now the proud owner of a new to me car.

AWESOME
5
Sanijdra on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

Michael Brown and David Watts was the dynamic duo that took care of me from the time I walked in until the time I pulled off the lot. It wasn't a normal experience I have with salesmen. Mr. Brown made sure I understood what each of my options were so nothing was done prematurely and Mr. Watts didn't let me leave until I had no more questions left to ask.

Just take the keys, and I was on my way....
5
ladybug on 11/27/2016
Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5

This was one of the best transactions I've experienced in years. Janelle was very professional as she led me through a mountain of paperwork. Initially, I was looking for a Used Camry, however, I landed the "car of my dreams", a brand new 2017 RAV4. Thanks Team (Janelle & Joshua)Beverly Dorn-Steele

Janelle Harris
4
Richard3807 on 11/26/2016
Pricing: 4 Overall Experience: 4

Ms Janele was very pleasant and professional during the paper blize to complete the contract documentation. She was very good during the demonstration of the car's functions. I appreciate her help. Richard Van xxxx

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