Tulsa Hyundai
Good staff. Helpful and very informative. However, can sometimes be misleading. Try to work well with customers. Helped me out through my previous car struggles. Both service and sales were amazing overall.
Thank you for such great service. Thank you for taking the time to explain everything in detail so we were able to understand how it works. The experience was amazing. John did a great job. We will definitely be returning.
Brian Blackwell was the sales person to initially help me on the Saturday I went in. He was very, very helpful. He was not pushy, as I had come to expect from salesmen. He knew a lot about the car and explained things about the features before I could ask about them. My ratings reflect the work of Brian, not anyone else. I came back with my father on Monday to purchase the vehicle, as he was the cosigner. I believe the salesman that approached us that morning was named Jesus. Brian was not there at the time, but would arrive later. Jesus was NOT helpful, not knowledgeable about the car, and tried to get us into balloon payments without explaining what the interest rate estimates would be. I understand you cannot know exact interest rates until running through the bank, but at least give us what information you can and explain WHY you cannot give interest rates at that time. The numbers did not add up and Jesus was not helpful. If you are offering financing to an individual, I personally feel there should be a way to run all of the numbers to get the interest rate. I do NOT care as much about what the monthly payment is than what the interest payment was. Jesus only focused on monthly payments. As someone who is educated in what interest rates can do to your out of pocket expense at the end of the loan term, I want the lowest rate possible. We left the dealership to get financing from the American Airlines credit union, where we got a bunch better deal. We came back when Brian was there, and he was very helpful. He is much more knowledgeable and can explain things in great detail. Jesus is new to the dealership, yes. But he had been there two months, and I feel his professionalism and salesmanship should be more put together in two months. If the staff is not ready to sell by themselves, don't let them. My ratings reflect Brian, not Jesus.
Thank You Chuy for reaching out even after my purchase and making sure I was satisfied with my car and purchase. I felt very welcomed and at-home during my visit to Tulsa Hyundai and would recommend Chuy if you need a personable sales representative!
Great customer service. & my salesperson Kenneth Bosteder he was great and showed me all the ropes on my car! An went out of his way to show me extras he didn't have to take time to do! I believe his name was Steve a new sales advisor and Sam Davis were great as well! & Brian guy in finance super great guy and very helpful he even threw in my 1st 6 oil changes for free! I will continue to bring my car here for all services & will eventually purchase my next vehicle here just not anytime soon lol
Everything went fine, just wanted disc brakes on rear axle also. Any issue I had was resolved in a professional and courteous manner. The staff do a good job.
Our sales man was very friendly and helped us get out of the car we were in and into a brand new 2017 Santa Fe. All the staff was actually super nice.
I purchased my vehicle in May 13, 2013. On June 25, 2013 it was taken into Don Carlton Hyundai of Tulsa (no longer in business bought out by Tulsa Hyundai, My steering wheel was off center to the left and pulled to the right. I had been having this problem since I purchased it. I had 2943 miles on vehicle. I was told by the first service technician that when my steering wheel had been "stabbed" when my car was being manufactured it was not straight. I demanded a refund or replacement and notified customer service. They got in contact with the dealership. I was then told the tech did not know what he was speaking of. They rotated my tires, centered steering wheel and performed an alignment. I ask what if this happens when I buy new tires I was advised car was repaired and I should not have a problem but if I did it was in agreeance with Hyundai Customer Care and the Dealership that repairs would be made at no charge to me. It drove straight as an arrow for the next 3 years then As fate would have it I had to put new tires on the vehicle at 44,000 miles. I purchased tires at Hibdon, immediately car pulled to the right and steering wheel was off center to the left. Not wanting to deal with Hyundai it was taken to Robertson for alignment. Still not repaired it was taken to Hibdon. Still not repaired we took it to Tulsa Hyundai where Don Carlton use to be. They were told it was pulling to the right and steering wheel was off center and to the left. They did an alignment and we were charged $72.66. When my son made me aware of this I called in the same day and talked to the Service Manager Brian Finley. I explained the situation to him. I was yelled at and talked over. He told me they were Tulsa Hyundai not Don Carlton and since I did not buy the car there and they did not make agreement that I would be charged. He told me that because my undercarriage was dirty it had put it out of alignment. In all my 30 years of buying a new car every 2-4 years I had never heard such a thing. I advised him that I was ill and he kept on at me telling me it only needed alignment and he would not refund and would not check with customer car because I had not made arrangement with them and I had not purchased the car from them. End result I went into a panic attack and had a nose bleed. I had no choice but to succomb to the abuse and let him have his way. Well, the car is still pulling to the right and steering is off center to the left and I am terrified to call in for to them for repair. I am ill and I cannot take the abuse.
Mr. Ron Regan were very pleasant and personable we had a very good time during the entire process. He made my visit there comfortable and I felt like I was just as important as anyone else.Past experiences were not so comparable. It was refreshing and most appreciated. Thank you! and Mr. Michael Smith as well.
Easy and relaxed, enjoyed the process. Got a great financing rate. I love my new car and will definitely come back to buy my next car.
