Tustin Cadillac
The Tustin Cadillac service employees are courteous, friendly and totally understanding. I appreciate the accommodating approach the service department supports and maintains. My Cadillac is in the best condition as a result of the service departments care
Nice and clean dealership, professional services. Nice sales staff, always on time in finishing the work, otherwise will advise you if any delay. Offer loaner car if job takes longer.
Service advisor Ron was most helpful in seeing to every thing that needed to be done to put vehicle in good running order.
Love Jeff! He always goes out of his way to make sure and take care of me. Everyone is very helpful.
I have worked with service rep. Ron Brideweser for several years. He has always provided excellent advice and service. He has been a major factor in the good relationship I have experienced at the dealership.
Responsive, efficient and friendly. Everyone makes you feel welcome. Jeff is great to work with and always follows through with my requests.
Stellar service from Jeff McCamey, a seasoned and sharp Service Advisor. I came in to Tustin Cadillac for a rattling sound I was hearing at low RPM at the rear engine area and a service apt (oil change, tire rotation and inspection) on my ATS.When warm the rattling sound was not as prominent as when cold and the sound was a bit intermittent occurring at specific times and conditions. I knew something was up and dreaded the usual "we don't hear it" at the dealership. I pulled in to the service bay and it was not as prominent as usual when I had Jeff listen as I tried to reproduce it. I fully expected him to say he did not hear anything out of the ordinary but he jumped in the driver seat applied the brake and gently applied a little throttle. The sound came out loud and clear, as faint as it was initially his tuned ear heard it and he knew how to draw it out. He said we'll check it out in the inspection. I have been in other dealership service departments many times for similar issues with other brands, issues that can easily be swept under the rug until the car is out of warranty. Jeff found the problem and had the mechanics fix it (cracked catalytic converter bracket). Tustin Cadillac's service department just won me as a repeat Tustin Cadillac customer in both the service department and sales department.
Out of warranty issue with water pump and they stepped up and helped big time. Vehicle had 26000 miles and was out of warranty by 2 weeks. Dealership helped out with the issue and I paid a small portion.
It's always a pleasure doing business with all the Tustin Cadillac staff. Ron Sullivan is an amazing sale representative from all the years I have been doing business with the Tustin family I have never been disappointed
The Service Advisor was great to work with and kept me informed of progress as I was waiting for my car. And it was returned very well washed.
