Universal Auto

4.7
Overall Rating
Customer Service: 5 Friendliness: 5 Overall Experience: 4


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I posted the previous review and would like to update. ...
4.7
catzklaw on 03/14/2012
Customer Service: 5 Friendliness: 5 Overall Experience: 4

I posted the previous review and would like to update. It seems that Guy was unaware of my problem but James filled him in on my plight today and they were both very apologetic and issued me a refund. They have reprimanded the employee who gave me such trouble and arranged for a refund. Thank you, Guy and James for your compassion. If you ever have a complaint talk to Guy. He's the one who can take care of it.

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