University Volkswagen
I am immensely grateful for the customer service at University Volkswagen. Initially, Quinten, the service repair technician who was fairly new, told me the repair for the water pump on my 2012 Volkswagen CC was not under warrantee and gave me a repair quote that was not within my budget. I had to tow my car to an independent repair shop, where it was fixed. Meanwhile, I called the corporate office to inquire about the warranty and they discovered the repair was still under warranty and stated they would call the regional office and set it straight. When I called the dealership again, they stated the Corporate office will pay for the parts, but they won't pay for the labor. When I was driving my car home from the independent repair shop, I received a call from Quinten stating they would pay for both parts & labor. I really appreciate the fact that he set things right. Yes, people make mistakes, but when they own up to them and make them right, ...that is integrity worth sharing and writing a review. Especially since I am on a very tight budget. I was also very satisfied with my salesperson, Keith who sold me my car & this experience although a bit inconvenient has made me believe this is a car dealership I can depend on to take care of my car.
I shopped for a few days looking for that perfect car for the perfect prices and great financing rates. I was ignored at 2 of 4 dealerships, however the minute I came in to University VW/Mazda I was promptly greeted by Mikey the salesman. It just got better and better from there. Special thanks the Matt the Sales Manager and Luis in Finance.You, have a customer for life. I have already sent you a referral that bought already. Thanks guys for being so genuine.
I love my 2007 Mazda Speed 3, which has required no service in 9 years other than oil and tire changes. At 70,000 miles I brought it to University Mazda for a full inspection. They sent me a video review of my car's condition (still excellent) and a list of needed repairs, which I could see with my own two eyes. The price was very affordable.
I had starting hearing a very strange thumping noise on my front wheels today. I couldn't see anything wrong with the car, so I decided to take it into University Mazda and have them check it out. Adam was very courteous and quick about getting my car checked out. Nicolas the technician, took my car and noticed I had a huge piece of tar attached to my tire. He was able to remove it quickly. Best service in town!!!! Thank you Adam and Nicolas!!
I have three areas of disappointment with my service at the University Volkswagen-Mazda dealership today. 1. My appointment was scheduled for 12:40pm. When I showed up, the person who checked me in said that all the technicians were out on the lunch break. When I asked him why they scheduled me during the lunch break, he said that they should not have scheduled. I hope that if you are not working during the lunch hour, in the future, you are not scheduling appointments during that time. 2. The person who checked me in mentioned that the work will be completed by 2:30pm and they will call me. I waited and after receiving no call, I went to the dealership at 3:30 to check on my vehicle. They have not started on vehicle yet. In fact, they have not started on my vehicle until much later. I am wondering if they are so backed up, in the future, I suggest the dealership to not schedule as many appointments when they do not have technicians to work on them. Make sure schedule of appointments and available resources match up. 3. Final and most important disappointment was they did not look at one item what the appointment was for. One of the items need checked is the ignition key. They just replaced the battery for the remote and did not even check whether it fixed the problem or not. When I asked them about it, they gave me an impression that they completely over looked it and did not even tell me about it until I asked about it. They offered me to come back for that item to be taken care later. It is Friday. I have taken time off from work. We were supposed to go out with family after 3pm. I walked out of the service appointment at 6:30pm. This is really a terrible first experience at the University Volkswagen-Mazda. I think Manager of this department seriously need to look at the suggestions and determine what went wrong and try to make improvements to provide better service.
I took my car in for service and was met by two service writers. They did a walk around and advised me of what I needed for my car. They took care of me like I was family. The technician came out to talk to me about my car before he took it back. Thanks Sam, Allen and Tim.
Nick and Hubert went the extra mile to get us the car we wanted at the price we wanted to pay. This was one of two great experiences we have had in the last 30 years of buying cars. If you only sold Toyota trucks this dealer would be the only dealer we would buy from!
I high-centered my bug during the holidays (my bad). Took them over 3 weeks to repair. Granted it was the holidays but they made 6 errors. Things like waiting until mechanical work was done (including time to order parts) before starting on body. Service manager said body work was done badly so HE sent it back to be redone. Then after all that they discovered they hadn't ordered all the parts. And today, taking it to another dealership for my 2 year check, a 7th was discovered. A couple of plug wires were hooked up incorrectly. In addition, they dented my car and refused to take responsibility for it. The dent was right by the driver door so I would have noticed it when I took it in. And my only other trip there--my first one--was a snafu too. I requested a 1 year check. They did something else and after waiting 2 hours they had to start all over again. So i have had 2 bad experiences with them and i am not going to take a chance on a 3rd.
1.20.15 I am not sure I have EVER had such a smooth, easy, pleasant car-buying experience thanks to Nick Walker and Tavio Borba! From start to finish it was easy-peasy. I had no angst, no haggling, no BULLSHIT! Picked up my pretty little red Mazda Miata MX-5 on Martin Luther King's Birfday and I was lucky enough to tool around Los Lunas and ABQ with the TOP DOWN in January!Walker and Borba did just what they said they would, when they said they would! They were efficient, friendly, professional and when the time comes, I will seek out University VW Mazda again for my next purchase! Also, I will tell all my friends to give Nick a call!Kudos for making my car buying experience an absolute PLEASURE!!!!Judy PaquinSanta Fe
Hands down, the best car dealership experience I have had. We dealt with 2 different sales people and both were awesome, knowledgeable, and great with explaining and taking care of us. They showed us all the new features on the Mazda3 and explained the new engine workings in a way we actually understood. They even set up the entire tech package for us including the free XM, my phone, Pandora, and Navigation. They gave us a tour of the entire facility, introduced us to everyone. Even the finance guy Tovio was so incredibly friendly...usually that is the worst part! I can't say enough about Jeff or Mike...and the entire staff actually! I can't imagine going anywhere else to buy a car after this experience. My husband and I talked about it for days...it was just awesome!
