Valley Honda

Worked with Jeff Katchen. Jeff was very busy but did a nice job of splitting his attention. He presented several car options which allowed us to realize what we liked better wasn't our original choice. Jeff worked with us on price, transaction was not stressful. Even got us something to eat while we waited for car to be prepped.I would recommend Valley Honda and Jeff Katchen.

I purchased a new Ridgeline approximately one month ago. Pick the vehicle up during a driving rain storm. Did not have time to fully inspect the vehicle because of the rain and it was late in the evening. The following day I notice a crack in the rear taillight and immediately phone the salesman to notify him of the finding. I was told that it is noted and there wouldnt be a problem with the light being repaired in the future since I was headed out of town. Between the initial pick up and returning for service other items were discovered ie padding missing in the sunglass holder but was coated with glue, one of the Homelink button could not be programmed to control a garage door and the passenger floor panel inside was loose and falling down.When it came time for servicing these items, I was told the rear light had been hit ( damage was a 1/2 inch in diameter without any peripheral damage) and was not their responsibility because there was no proof that it had occurred prior to initial delivery.The sun glass visor padding wasn't replace, the glue was removed and my wife was told they forgot to remove the glue on delivery . (Padding is standard)We were told the Homelink was programmed but it still will not accept a garage opener code. To be fair the foot panel was repair although we were accused of pulling it down.The salesmen was contacted the following day and he acknowledged the original conversation but turn it over to the dealership manager.Upon discussing this with the manage he did offer to split the cost of the tail light for half of the $186 replacement cost. NOT ACCEPTABLE SINCE I DIDN"T BREAK IT!and it was suggested for me to seek a dealer closer to me to have the other repair addressed.I drove across town to purchase a $38,000 vehicle only to have blame placed on me for a damaged item I did not cause and then be referred to another dealers closer to me to avoid fixing the repairs is "Extremely poor customer service".I currently own 3 Honda and one Acura vehicles and have purchase no less than 10 Honda products over the last 20 years from various dealers and I have never had difficulties. I WON"T RECOMMEND THIS DEALERSHIP.Please post this on your website reviews!

I was working with Ray Sylvester for a few weeks discussing the internet price and setup a time to go test drive the car. After I test drive the 2017 Honda Accord he expressed the white one sold the other day. He offered one on their lot but was told it would be a few 'hundred' to get it from another dealer. I insisted on a white one. We then discussed my trade which was significantly less than the Kelly Blue Book price. After some negotiation we met in the middle at a much better price for the trade and he took off the extra charge for ordering the new car that wasn't on their lot. We agreed upon the original internet price in addition to my down payment and trade in. Ray was very patient and went out of his way to accommodate my needs. Although his finance manger was giving him a hard time Ray always came back with a positive attitude. It just goes to show if you come prepared and do some research you can leave with a good deal.

It was a great car buying experience. I would buy at Valley Honda again. Ray was very friendly. Listened to what I was looking for. Let my son and I test drive the car. Asked how we liked it. Told Ray we would go to lunch and talk it over. Came back. Told Ray I wanted the car. Got a price . Did all the legal work. Paid for the car and we were on our way . Love the car. Thanks Ray

We took a test drive of the new Honda Civic 2016 at Valley honda. The budget was a little high and we told them we needed to think about it a little. Two days later we got a call from Jason A. Flenniken who pretty much started yelling at us saying we "wasted" their time and that we "owe" and need to apologize to the person who took us for a test drive. Huh? What! That is your job!!!! Besides we gave them a number we were comfortable paying and if they couldn't make it work thats fine. No one was obliged to get anything from anyone here. Jason was extremely rude and if even he gives us a car for free we will NEVER consider it. Stay away from this place!!!!

This was the best car buying experience we've ever had. We did our research first to to choose the model and options we wanted. Joe Carlino was a great consultant to work with. There was no pressure to buy and he really took his time with us. Even the finance officer was great. He explained everything in terms anyone could understand and even injected a bit of humor into it. He is perfect for his job. Thanks to both of them. We are very happy with our new CRV EX.

The salesman I was working with told me the monthly cost after changing the money factor to .0019. I agreed. Then, I signed the lease agreement, but didn't look at the selling price since we already had agreed on the price to be $37,987. I looked at everything else. I noticed the next day while looking over the agreement again that the finance manager changed the purchase price to $38,285 without ever telling me. I was outraged. I called and spoke to the finance manager and had a discussion and he said that anything the salesman says to me verbally doesn't matter and that he changed the price since I was fine with the new monthly amount. I told him that I was fine with it based on the agreed upon amount in the email they sent to me. Told the salesman he was sleazy and asked how he can look at himself in the mirror? I then spoke with the general manager and explained to him the entire story. He said basically the same thing that the salesman said. That was no surprise. I asked him if it is a common practice for their dealership to change the purchase price without telling their customers and he said he would not answer that question. I told him that he did just answer that question by telling me he would not answer it and it's people like him and the salesman who give car dealers a bad reputation. I will be contacting Honda consumer affairs and also telling my story in many different places on the internet.

I'm new to the state and needed a state inspection. I called valley honda and asked if I needed an appointment for state inspection and oil change. I was told no. I asked the best time to come the service lady currently working said late afternoon typically. So I drove all the way there (note 25minute drive for me and my day off work wasting time driving there for nothing) then was told I needed an appointment by the gentleman who waited on me. I told him I had just called and spoke to a lady then the only lady working there said she never spoke to anyone about state inspection. I was never apologized to once. An untruthful employee is extremely poor custumor service. This was my first experience here and my last. The least they could have done was apologize and offer an appointment but no she just bluntly lied to me and her coworker.

I began leasing a 2016 Honda CRV with Valley Honda yesterday and I cannot say enough good things about the experience I had. Kelsey Brazell was SO helpful, informative, patient & I did not feel pressured at any time throughout the whole process. I have leased 3 vehicles from other dealerships in the past and I always walk away feeling like something wasn't right and questioning if I made the right decision but at Valley Honda I did not feel like this at all. Kelsey kept open communication with me in the week after my test drive as far as what documents she needed from me to make sure the day I signed my lease went smoothly. She also answered the many questions I had about color options and such promptly and was extremely helpful. After I signed all the paperwork Kelsey took the time to show me how to sync my phone with the Bluetooth in the CRV and explained some features more thoroughly which was wonderful! I will absolutely recommend Valley Honda and Kelsey to anyone I know who is looking for a car.

I purchased a new C-RV this week. Easiest, most pleasant car shopping experience I've ever had. No hard sell here. They sell a quality product, there is no need to raise your anxiety level. My highest recommendation.