Victorville Motors Chrysler Jeep Dodge Ram FIAT
My car had a turbo to get replaced. They said the coil packs and spark plugs were destroyed and it was 450 dollars. I refused service. They said (upsale) why don't you get all four coil packs and 8 spark plugs replaced for 758 dollars. I again said no. They waited a few days and told me the ignition switch had broken and now the car doesn't run at all. The cost is 395.00. This was the last straw, I filled out a complaint with the Bureau of Automotive Repair and intend to sue them in small claims court. James Meyer is the new Service Manager and has been sued and lost for unnecessary repairs to me is stealing.
If you have an option to Buy or Service your vehicle elsewhere, DO IT!! If your still under factory warranty and have to use these guys, I'm sorry, I'm in the same boat with you.. My main complaints are that the dealership really seems to just not care about there customers. First, all of there vehicles have a mark-up, every single one. That up-front is a warning sign that these guys are price gouging. Second, they don't really negotiate, they may lower there marked up price to the factory sticker price, but anything more, forget it. I tried to purchase a new Jeep Wrangler and asked if they would price match a dealer down the hill. They would not, so, I purchased down the hill. Third, the wait times for a shuttle are to long, sometimes over an hour and the new car salesman harass you while your in the TV / Waiting room. The shuttle driver is very nice, but you can tell is overworked and underpaid, probably makes minimum wage. The shuttle itself is the lowest model Dodge Caravan, NO rear air conditioning, NO power sliding doors, NO factory navigation for the driver, and your packed like a sardine in the Van because by the time the shuttle arrives there are so many people that need a ride. If your the last one in, You might not be home for another hour. You would think a dealership would want to put there best foot forward, but No, not this one! Some of the Service advisers are nice and pleasant to work with but the company in whole really makes you feel poorly inside. I know businesses are in business to make money, but when I service or buy from Toyota, I don't feel this way. Victorville Motors Truly Doesn't care about you, just greed!!
I took my Chrysler 300 in to replace the drivers side air bag. Since then I've had nothing but problems. Had to replace the battery. My radio won't turn off automatically. And car battery keeps losing juice. Something is draining it. I've driven this car since it was new, that's been 9.5 years!!
If there was a way to give negative stars to a company than i would gives these crooks a negative Infiniti star. I was in the military and they IMMEDIATELY took advantage and sold me this car that had MULTIPLE recalls on it it stopped working two weeks after I bought it. The interest rates was RIDICULOUS AS HECK. They sold the first car I wanted didn't even call me to let me know, i had already purchased insurance and everything. If that dealership goes out of business i think i might have a party!!
Went in to look for a used Jeep. A previous dealer had one but it was not ready, so I went next door to these guys. I AM SOOOO GLAD I DID. Got the EXACT vehicle I was looking for. All the trim, all the extras and they took so much care in treating me with so much respect and care, I fell in love with this dealership. I recommend EVERYONE shop there. From the sales staff to finance, to service, to the whole atmosphere. They are just as nice as can be.
Julio and Ryan at Victorville Motors were great. We love the new 2016 2500 Ram Truck. If you need a new car or truck, check them out.
My kids and I were stranded in 122 degree weather and had to have our new truck towed because their service department does not do their job. Our truck was towed to a small Dodge dealership and they were shocked that VVMotors did not catch the flags that were showing to update when my truck was just in there weeks before. I am totally disgusted with the lack of care from VVMotors!
My visit was because of a repeat issue with my trucks headlights. Ryan and the service department went to great lengths to troubleshoot my trucks electrical system and locate the faulty wiring harness that has been causing this issue for the last several years. They researched and found out that this all would be covered by my warranty which was well appreciated. Ryan and the Victorville Motors Team did a great job. Thanks...
Gas tank was replaced under warranty. Drove to Fresno had a waterfall of fuel leaking when I got there. Took it to the local dealership in Fresno, they said the fuel pump housing was cracked, Done while replacing fuel tank. Tried to get Chrysler or Victorville motors to reimburse me the $500 I spent in Fresno to get it fix, Victorville claims they had nothing to do with a cracked fuel pump housing even though they took it off the old tank and put it on the new tank and Chrysler position is the don't cover workmanship. Next I will try Barstow for service.
It's nice to know that Victorville Motor is all about getting their money and not at all concerned with customer satisfaction. Bought a used Durango from them and took it in multiple times for electronic issues and and they said they had it fixed. Now here I am less than 5,000 miles on it and the AC hisses and doesn't work, the vehicle can't tell if the keys are in it to start it, leaking coolant and it's making and awful grinding/knocking sound when it's running. Had it for about 5 months and they tell me I should've bought and extended warranty. This isn't the place to buy a used vehicle, seems to me like the get them barely running long enough so that you can't say they'really a lemon... Don't get robbed by these crooks, they don't stand behind their product.
