Volkswagen North Scottsdale
I have been a service customer of yours for MANY years. After my 2004 saw its final day I decided to look into a newer vehicle. I ended up purchasing a BEAUTIFUL 2016 VW Jetta from your location just yesterday and had the pleasure of working closely with Jeff Benson and David Bonanno (internet sales manager) as well as Nate the floor sales manager. It is truly apparent that you value your employees, and their training in customer service is a priority. They gave me the deal I was looking for without the typical sales process that everyone dreads in car buying. I left with my new vehicle in record time, very happy, and I am now a sales and service customer for life. Thank you VW North Scottsdale! Great job Jeff, Dave, and Nate!
I have to admit the purchasing experience at Volkswagen North Scottsdale rats at the top of my car buying adventures. Both Michael Thomas and Tukk Hysi were professional, courteous, friendly and non-pressure salesmen. It was nice to deal with experienced sales people. I have already told a few friends of our positive car buying experience. Thank you.
During a dust storm last week, I found myself with a dead battery. After a quick jump and having the battery replaced, I started back to my office, only to find that my Passat wouldn't shift out of third gear. In half a panic, I called Service and spoke with Kevin. He informed me that this happens on occasion upon replacing a battery and can be corrected by resetting the computer. I scheduled an appointment to bring my car in that afternoon (and scheduled an oil change as well since I would already be there). Luckily, by the time I started my car again, the computer had reset itself, but onto VW North Scottsdale I went. Upon arrival, I asked Kevin to go ahead with the oils change and simply to give my car a "really good once over". Upon completion of my oil change, Kevin thoroughly explained everything that they checked and the details of the maintenance/repairs that they are recommending I take care of about 10k miles from now. I purchased my car from this dealership nearly 5 years ago, and while I've "cheated" on them a few times with oil changes at other dealerships, they are my first choice for a VW dealership in the Valley. Thank you, VW North Scottsdale for always being so friendly and providing a positive experience time after time.
First: James Harter was very professional, but during the test drive he also shared a lot about himself and his background which put a very personal touch to the sales experience. By the time we shook hands at the end we thought of him as more of a new friend than a salesman. Second: The whole process was very fast and proficient. Much better than what I remember buying a car used to be like. Customer service overall at North Scottsdale is excellent. Third:Mr. Hansen the finance manager was also very polite and professional as he took the time out to explain and made sure that we understood all aspects of the financial arrangement. Both gentlemen answered all of our questions and gave us the opportunity to call back if we had anymore questions. Overall you have a very profession and caring crew there at North Scottsdale Volkswagon . It was a pleasure doing business with you all.
It was the best car experience I have ever had... Your team was prepared and very helpful! Danny and Eric were top notch and a real pleasure to work with!! Thank you!
I recently traded in my old car with these guys, and the service was outstanding! They have a wide selection, and an exemplary staff! I actually enjoyed buying a car!
I bought a car for my daughter, student in ASU. They had the car we needed and the quote they sent to us looked attractive so we went there. They refused to negotiate price, not even one $, made me frustrated.
James Hedland provided us with outstanding customer service. His sales knowledge was second to none. He helped us find the car we needed in the shortest time possible making our transaction easy and fun. The valuation of our trade was fair and the price of our new/used VW Touareg was also fair. We will be recommending James to any customer that is in the market for an automobile and will be working with James in the future on any and all of our car needs. James has not only converted myself to the VW brand but has facilitated a family wide transition to the volkswagen brand. As we were unfamiliar with the brand in the past, James worked hard to increase our VW knowledge and made us feel good about our decision to with (the new to our family) brand VW. James carried himself in a very professional manner and made us proud to say that we had indeed purchased our car from James.
I had my Taureg serviced 3 times at this dealership. Nothing was fixed so I went to a different dealership who did fix the problems.
They were pleasantly professional from the start. I was in the market for a pre-owned (and possibly, certified) vehicle. After sending an email, they contacted me rather quickly. The phone call and email were quite pleasant and professional. I was invited to come down and take a look at their vast inventory of cars. Unfortunately for them, I went with another dealership. However, I would not hesitate in recommending them to a friend just on their customer service alone.
