West Houston Subaru
I was given pricing online (Troy Lynn) and it was much less than another dealer. Went in and purchased the vehicle. No issues. We did have a trade and an offer from Texas Direct. With less tax on the new vehicle, I came out about $500 more than Texas Direct.
Dishonest sales person. I contacted West Houston Subaru online and ask if this location was a authorized dealer under the COSTCO program. I was contacted by Ryan Nguyen and he stated YES this location was part of the COSTCO program and sent me a price on a vehicle I was interested and clearly in the quote it states COSTCO price. I was then told I only had 5 days to put down a deposit of $500.00 although the vehicle was in transit and not available for 15-30 days. After the deposit was made I was told the deposit was non refundable. I told Ryan that I had a vehicle to trade and that a dealer in the Dallas area offered me 13,750.00 as the vehicle is in excellent condition. Well 20 days later I get a call that the car is in and we can drive 250 miles to get the new car. When we get there as he holds your deposit as ransomed, the dealer low xxxxx the trade in ($12,000.00) in hopes you cave in. I got up and walked out. drove to Gillman Subaru, who is a COSTCO dealer. I saved over $2,000.00
As an out of state buyer, I would recommend West Houston Subaru to everyone that I know. I purchased a used Honda Accord from Vince Ramacca awhile back and still feel that it was the best decision that I could have made; this is why: I looked all around the country for the best deal that I could find on a used Toyota Corolla and West Houston Subaru had it, so I got in touch with a sales guy by the name of Vince Ramacca. Vince spoke with me and confirmed that he had the Toyota in stock, he also confirmed the sales price and car details. After talking to him for awhile he started to understand the reasons behind why exactly I wanted the that particular vehicle. After listening, he began to let me know that I had other options based upon my ideal vehicle criteria. He was not pushy or like a typical car salesman but rather informative and understanding. We went back back and forth via email for a some time and I finally decided on a lightly used Honda Accord. He took the effort and the time to work with me to find the perfect car that fit my needs/wants. I was not just another "sale" like I had been at every other dealership that I spoke with. A few weeks after our initial discussion, I flew down to Houston from Kansas City and Vince even went so far as to pick me up from the airport in the Honda that I ended up purchasing!!! He had me out and on my way within a few hours and to this day, I feel that Vince made all the difference in my purchase satisfaction. I will be purchasing all of my cars from Vince in the future and my family has done and will do the same. In all, I have never found a more caring, professional or intelligent car salesmen than Mr. Ramacca. In addition, I don't typically write reviews, but I feel that the service I received at West Houston Subaru and with Vince truly warranted a great review because they went way above and beyond the call of duty for me!
As an out of state buyer, I would recommend West Houston Subaru to everyone that I know. I purchased a used Honda Accord from Vince Ramacca awhile back and still feel that it was the best decision that I could have made; this is why: I looked all around the country for the best deal that I could find on a used Toyota Corolla and West Houston Subaru had it, so I got in touch with a sales guy by the name of Vince Ramacca. Vince spoke with me and confirmed that he had the Toyota in stock, he also confirmed the sales price and car details. After talking to him for awhile he started to understand the reasons behind why exactly I wanted the that particular vehicle. After listening, he began to let me know that I had other options based upon my ideal vehicle criteria. He was not pushy or like a typical car salesman but rather informative and understanding. We went back back and forth via email for a some time and I finally decided on a lightly used Honda Accord. He took the effort and the time to work with me to find the perfect car that fit my needs/wants. I was not just another "sale" like I had been at every other dealership that I spoke with. A few weeks after our initial discussion, I flew down to Houston from Kansas City and Vince even went so far as to pick me up from the airport in the Honda that I ended up purchasing!!! He had me out and on my way within a few hours and to this day, I feel that Vince made all the difference in my purchase satisfaction. I will be purchasing all of my cars from Vince in the future and my family has done and will do the same. In all, I have never found a more caring, professional or intelligent car salesmen than Mr. Ramacca. In addition, I don't typically write reviews, but I feel that the service I received at West Houston Subaru and with Vince truly warranted a great review because they went way above and beyond the call of duty for me!
COMPLETELY DEGRADING TO WOMEN. Joe was/is absolutely the most disrespectful, disinterested, arrogant salesperson my daughter has ever dealt with. Laughed at her questions and lectured her on how dumb he thought her questions were. Far more interested in talking down to her than in helping her determine if their used Impreza was the right car for her. It appears that Joe has had other complaints from people mad enough to post a complaint, yet he still works there. What does that say about Joe's bosses? If you are a woman, don't even bother wasting your time with these people.
This is my first Subaru in 20yrs. Things have really changed in that time so driving a new one is a whole new learning experience. Our sales person Joseph went over and beyond in helping us my girlfriend and i in buying a car. We bought a 2014 Forester. My girlfriend needed convincing about a Subaru but after test driving it she fell in love. The whole experience from going there to buying the car was fantastic. Very nice and helpful people and no pressure at all. West Houston Subaru is the way to go.
Love that the West Houston Subaru is sponsor of CAPP. I bought my car with safety in mind. My dog, Meg, loves the ride. Great dealership to get the car serviced.
Advisor was very helpful. I drove all the way to get my car service from Sugar land, Texas. I will continue to get my car service here. Great dealership.
I have worked with several dealerships in the Katy/Houston area and Subaru is by far the best for customer service I have had. They always talk to me with respect and are willing to discuss what is needed and what can wait a bit.
This services department has been very helpful. When I need something they would schedule me the earliest they could. Very fast services.
