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Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
Caveat emptor. After you drive off the lot with your new car, they no longer care. When my mapping software wasn't working, they blamed Google Earth and didn't even bother to look into it for me. I contacted them repeatedly about the problem, and this went on for over a year. When it was time for service, they were supposed to pick up my vehicle and return it to my home, but getting that set up was extremely difficult and ultimately didn't happen. It seems the sales and service departments have no communication with each other at all. I ended up at Strong Audi and they diagnosed my mapping problem and gave me an A8L loaner. Not the same as pick up and delivery, but much easier, and with better results. I recommend you start your experience at Strong Audi. For anyone considering an A8L... FYI, the trunk is too small for a set of golf clubs despite what they may tell you. The night vision system is completely worthless. It doesn't work in the rain or fog, which is when you'd need it. Clearly not worth the cost.
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