Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0
After extensive internet research and price shopping - we knew what we wanted - Jeep Renegade Sport - before contacting the dealership.Initial internet contact after business hours with sales manager Mason Rives, who confirmed contact and information early next morning. Individual sales person Trey Ragon followed up within an hour of Rives with an out the door price on the requested Renegade. Set up appointment time and dealership had Renegade washed, waxed and road-ready when we arrived.We were welcomed at the door and got a Jeep "tour" from Ragon, who was knowledgeable about the Renegade (and Ram trucks, too). Finance manager Russ Barnes got us a better interest rate than we anticipated and explained the legal and financial details thoroughly. Rives stopped back by to personally thank us for the purchase while Ragon filled up our new vehicle with gas.After returning, Ragon offered to help us set up impending future service appointments and shuttle service in Oxford if we encountered logisitics issues. We live one hour (approximately) from the dealership, so the offer of scheduling help is appreciated.The personal service from this trio was above and beyond expectations, including an after-the-sale follow up e-mail. Barnes even answered a financing question for me with friendliness and humor when I called a couple of weeks later.A first-rate car purchase experience - you can buy with confidence here.