Customer Service: 1.0 Buying Process: 2.0 Overall Facilities: 3.0
After spending 4 hours + at the dealership I got approved for financing, picked out and bought a car, transferred personal possessions from trade-in vehicle to new vehicle and the finance guy came out and told me to stop what I was doing because he made a mistake. He told me iIwwasn't approved at the rate we had just spent the last hour working off of and that my ppayments were now going to be $200 more per month! Other than his apology for messing up, and in a cowardly form, no one within Ralph Hayes even came by to apologize for the grave mistake, much less offer up any other options or restitutions. Poor custo.er service all around! You would think the finance guy wwould've caught it too given that he has over 20 years of experience there!
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