Customer Service: 2.0 Buying Process: 1.0 Quality Of Repair: 5.0 Overall Facilities: 4.0
On July 27, 2016 I visited Mark Jacobson Toyota's sales department to take a test drive and receive a price quote. The sales representative was named J*** L***. Before obtaining a price quote with financing options, she specifically promised me (orally) that it would be a soft pull of my credit. Later as I requested a credit disclosure from TransUnion, I discovered, to my astonishment, that the credit pull turned out to be a hard pull (i.e. "regular inquiry"). I then contacted J*** L*** repeatedly via different means regarding this matter, but she refused to reply.
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