Customer Service: 1 Friendliness: 3 Overall Experience: 1
This dealership screwed us over good! I bought a brand new Discovery for my wife in 2002. At 62,000 one-owner, carefully driven, miles the engine failed. Land Rover Tulsa files a claim with the extended warrantee company as the regular warrantee just ran out.The extended warrantee adjuster denied the claim using the excuse that the owner hadn't changed the oil often enough. There's not many people who take care of their vehicles better than we do.Shortly after the vehicle was put into their shop I was asked to send the Tulsa dealership copies of receipts proving that we had the oil regularly. Which I promptly did. After months of waiting to get the car back I called and was told that they never received my receipts! I asked: "Why on earth didn't someone ever call me? They couldn't give me any answer.Okay, so I faxed the receipts AGAIN! This time I called to confirm. Again, I was told "no problem with my documentation and the car will be done in 5 days".It's now been more than 10 months!!!! Can you believe it? My receipts show that we changed the oil considerably MORE OFTEN than required - and, I'm still finding additional service receipts from other shops. Despite 10+ months of my car sitting in their shop and trying my best to get my wife's car repaired under warrantee I finally admitted to myself that it was probably useless and I'd never get what I paid for. So I'm out $8,000 for a new engine, loss of the vehicle's use for nearly a year, an entire year's worth of depreciation, whatever the extended warrantee cost, whatever it cost to insure the vehicle for this time and far more stress than anyone should ever have to endure.Various agents and employees of Land Rover Tulsa have given us numerous excuses, the run-around and plenty of double-talk. Many things told to me have since turned out to be absolute lies! I was told it'd take 5 business days to get this repair done. As of this writing, it has been nearly A YEAR!!! And I still don't have it fixed!Be sure to check out http://www.land-rover-class-action-lawsuit.com and if you too have been cheated be sure to send me your story and contact info. Please learn from my mistakes. At this writing our family owns 2 Land Rover Discoverys, 1 Freelander and 1 Range Rover. THREE of these four were purchased from Land Rover Tulsa! So just think about this: If this is the way they treat their GOOD customers, then how will they treat their single purchase customers???I'll soon be putting up billboards all around the Tulsa area in an attempt to locate other victims and inviting them to join us. Maybe, like the GM of this dealership told me, I happen to be one of the very, very few people this has ever happened to! I suspect there may be others. Possibly many, many others. One thing for sure, if there's anyone who can find them and get them signed up, it's me. Thanks to the internet, these corporate vultures can be exposed for who they really are!Thanks and good luck.Dennis Wilkie
