Customer Service: 4 Quality Of Work: 4 Friendliness: 3 Pricing: 3 Overall Experience: 4
I purchased a pre paid maintenance plan for an Audi A6. I took my car in for service and was told by the service writer that my service plan had expired. I had two services left. I took my concern to the Service Manager Romel Holmes. He listened to my concern and explained that he would look into the problem and that he would get back with me. Romel called and said that he had spoke with Audi and that the service plan had no expiration date and they would honor the next two services on the plan. Romel listened and resolved the problem.
