To be more confident in your used car purchase and get more information about the auto, including its accident history, insurance records, odometer readings history and other important details, we recommend you get a vehicle history report for the car prior to buying it.
2024 Chevrolet Trax ACTIV 28/32 City/Highway MPGAwards:* Car and Driver 10 BestCar and Driver, January 2017.
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Overall Experience: 1
On July 1st, we leased a brand new 2016 Chevy Traverse, drove off the lot with 8 miles on the vehicle. On August 12th, with almost 1,600 miles on it, as I was pulling up to a red light, the car lost all power. I was able to restart the car and drive it. I brought the vehicle into the service department at the dealership on August 16th. They looked over the vehicle and could not find anything wrong. I took the car back. On August 27th, with 2,145 miles on it, as I made a right hand turn, the car again lost all power lost the brakes, lost the steering, the air, the radio, etc. Again, I was able to restart the car, and drive it home. I did not want to risk driving the car any further than the short drive home, so I had it towed to the dealership for a second go around with the service department. They kept the car a few days, and because they could not duplicate the problem, they suggested we take the car back and drive it to see if it happens again. Being that I do not feel safe driving the car, I had it towed from the dealership back to my driveway, where it now sits because I will not risk injury or death to myself, my husband, my 4 children, or any other person on the road. In the meantime, we reached out to GM and filed a claim. The representative at GM reached out to the dealership, and again, because the service dept. could not reproduce the problem, GM would not do anything for us. I do not understand how a brand new car intermittently shuts down with no warning. Although the service department could not reproduce the problem, it doesnt mean there is no problem with the car. The failure happened on 2 occasions, once at 1,600 miles and at 2,100. So for the service department to take the car, drive it as little as they did, and then come back to me to tell me nothing is wrong doesnt seem like they did everything they could to figure out the issue. There is a serious safety concern with this car. I would think that a company as big as GM would stand behind their product, but instead GM is basically telling me to jeopardize lives and drive this car around. I do not know of anyone that would want to take this chance. Both the service manager and the sales manager at the dealership agreed they would not be driving their children around in this car, yet, that is what was suggested to me.I really wished GM or the dealership would have been able to help us in some way initially. The situation we are in is both aggravating and stressful, and is becoming very expensive. We are renting a car and now have the added expense of that, which has become a financial nightmare for our family, as we are now late with paying our mortgage and other household bills. I filed a complaint with the National Highway Traffic Safety Administration and had to seek legal advice. This is not the route we wanted to take; however, we tried to remedy the situation directly with the dealership and GM, and neither offered any type of resolution other than to drive the car and see if it happens again, which for us, is not an option.
