Customer Service: 1 Buying Process: 1 Quality Of Repair: 5 Overall Facilities: 5
We purchased a vehicle a month ago and the sales team were very nice and gave a ton of information. We filled out all our paperwork and went home with the vehicle. Later that week the finace office needed more information which is no problem. Later in the second week they start asking for my Husbands business income and of course he was uncomfortable with that and started questioning why since this wasn't a company vehicle and has nothing to do with our income. My Husband had to go out of town and they started getting irritated. Next my Husband start eyes asking questions but was going to bring the paperwork just to move on. Well that's when he got a call from Tony to be there the next day and bring your Wife. When he questioned why and what was going on he got nasty with my Husband and just said it would be best and save us both a lot of time to be there. My Husband and I ran up there the next morning early in which We live an hour away. My Husbands business lost money as well rearranging jobs. When we get here of course Tony is not there not the person who worked with our financing. Another guy helped us and he was awesome and very nice. Basically what was going on was they thought we were denied our loan and after a month of having the vehicle planned to take it from us. Had Tomy just told us what was going on during the phone call we could have informed him that we have a car note sitting on our counter with a letter saying we got a smaller interest rate that the contract we had signed. So when Troy went and checked on that he realized that we were correct and that we were approved and he was very sorry. My Husband has tried to contact Tony and of course he is not as eager to return a call as he is when he wants you to buy something. We never got an I'm sorry or anything from him. It was stressful, embarrassing, and a full waste of time and a loss of income for out family when my Husband lost a client to make sure we were there.
