Customer Service: 5 Buying Process: 5
I got a '15 Mustang convertible and my wife fell in love with a '15 Edge so we got her the new Edge. Well the Edge had some problems we brought the Edge back and got a loaner car. We came back 3 weeks later to check on my wife's new Edge which had now been in the shop longer than my wife had driven it. The sales manager Keith Tyler got involved he went to bat for us with Ford and got Ford to replace the Edge. I have bought Fords at many different dealers and I believe that no other dealer would have went that extra mile to make sure the right thing was done. I have bought and driven new Ford's sense 1982 and Keith Tyler and Mountaineer Automotive have got me for a customer for life.
