2024 Lincoln Aviator Reserve Reserve Pristine White Metallic Tri-CoatGray-Daniels Ford is one of the best Ford dealerships in Mississippi, located just outside of Jackson. Our Ford dealership features the best selection of new Ford trucks, cars & SUV...
Customer Service: 3 Quality Of Work: 3 Friendliness: 4 Pricing: 3 Overall Experience: 3
*This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.*I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!!There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself.
