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The 2024 E-Class is the start of a new generation for the sedan, having been completely redesigned with new luxury features and technology. The cabin is focused on comfort and quality, allowing you and your passengers to enjoy the ride with ease. The...
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
My worst experience ever. I called to schedule appointment for a problem with my power seat. It was not moving forward/backward. Dropped the car in and I got a call on the next day. Ive been informed that my fore/aft motor is burned out and that is the reason for my seat malfunction. They quoted a price (parts, labor, etc) total of $850. I did some research and I got a better price, way better as a matter of fact. $350 from Mercedes-Benz of Warwick. So I called Viti again and I declined the repair. Got there couple hours later to pick up my car, and they handed me a bill for $200. I was surprised, so I asked my service advisor Ray Machado why am I being charged $200. What I got for an answer was so rude and arrogant. "Well someone has to pay the guy to work on your car, you know? I'm not paying him and someone has to. So...." Really? I felt like I am in some local neighborhood car repair joint, not like in a Mercedes-Benz dealer. I understand the estimate for the repair costs money, but thats not the way to put it out, or maybe thats just how I think. It still felt like a lot of money just to check it out, but again maybe that is just me. The other thing is, as soon as I said that I feel that $200 is too much, he was like "Ok, I will lower it to 132 for you, how does that sound?" How does that sound? Is that an auction or something? Sounds like you just made up a number to charge me. Horrible. And then .... I get into my car and voila - my seat is working again. I thought the motor was burned out? Got inside to ask Ray about it, same thing. The guy was making fun of me. " Ooh looks like you gut lucky there, for a little bit. That motor is going to burn out eventually. Maybe a week or too, but you're going to run out of luck eventually. Make sure you set it in a position thats good for you so when it burns out you will be OK" ... and he winked.... My dad has always had Mercedes and we always had it serviced in Mercedes of Boston before I moved out of the house. Never got such a horrible treatment. I don't feel like a customer should ever be treated like this at such establishment. The price is something else, but the treatment itself was terrible. Save yourself some money and nerves. If you don't trust me, just go there, get a quote on a service and then spare 5 min and call around the other Mercedes dealers to get a quote on the same service - automatic savings of $200-300 guaranteed. Never ever getting my car serviced there again.
