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Summary: Our experienced Kirk Brothers CDJR of Sunset team is excited to assist you in your next vehicle purchase. Welcome to the best source for online deals. At Kirk Brothers CDJR of Sunset we understand that delivering top quality service is the o...
Customer Service: 1
On May 23rd, I called the Sunset Chrysler dealership and spoke with a lady in service. My 2006 Jeep Wrangler was leaking oil from a worn rear main seal. I told the lady what was wrong with it and she put me on hold to get a quote on parts and labor. Came back on the phone gave me my quote and asked if I could bring it in Thursday May 26th at 8 am. She stated that it was a 3.5 hour job and that they can get me taken care of that day. Called Wednesday May 25th to confirm appointment. Showed up May 26th 7:30 am. Left my keys with the manager and told him who I was and he said we will get you right in. I stepped across the road to get me a bite of breakfast. I came back over to Sunset Chrysler at 9 am to wait in waiting room. I looked out across the shop and saw Jeep was up on racks. Periodically, I checked the shop to see if anyone was working on it and it wasn't being touched. At 10:45, I stepped out of the waiting room and spoke with who I'm assuming is the service manager. I asked him how my Jeep was coming along. He said hold on and let me check. He came back and said that the technician had ordered the parts and that he should have me ready Friday. I told the service manager that I was told it would get taken care of same day. He just sat back puzzled. I asked them if they had drained any oil out because I really needed to get back to work. He left and checked and came back with another service rep and stated that no oil had been drained and they dropped it down from the rack. I told them that I would just get it fixed locally because I wasn't driving an hour back to their dealership when I was told that it would get taken care of the same day it was brought in. The service rep then stated that he would have to charge me for his technician pulling it on the rack and diagnosing the leak(after I had already stated where and why it was leaking). I told him that I didn't believe that was fair but that I would pay it. Neither one of them said I'm sorry or gave me any condolences. The bill was $107!!!! So I was charged an hour to pull it on the racks. Take your money elsewhere folks. This place does not deserve any of your hard earned cash.
