Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
When you go in their everyone is quick to help you and get you the loan for the car of your dreams. Once the loan is supposedly approve you go to the finance dept. and do all the paperwork. You leave and two weeks later they call you to tell you that the loan didn't go through and that you need to come and redo paperwork with a higher payment. When you ask why it took them so long they just say well the bank rejected it and they expect you to sign everything again and they dont want you to ask any question. When you challenge what they tell you they get upset and act like you are causing them issues If they would have done their job right I would have to go and waste my time again with them. Of course by the time we go again they all have attitudes and arent friendly any more. I have bought about 10 new cars in my life time and have never gone through unprofessional like this. They need customer service 101 from their sales associates to their manangers!!!!!
