Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Overall Experience: 1
I had my car towed to your facility Gossett Motor on 1901 Covington Pike Friday 8-12-16 for a gear shift replacement. I was called by Eric Wright on Monday 8-16-16 around 4:30 PM stating my car is ready for pick up; on the way Eric called back and stated he didnt have the keys to my car. He stated the tech who worked on my car went home sick and he couldnt locate my keys; I advised Eric I have my spare key with me Im on the way to pick up my car. Upon my arrival Eric went to the service lot to retrieve my car for me he returned and stated someone has broken in your car; I went to the location and observed my driver side window knock out and my Pioneer Radio snatch out along with damage to my drunk where someone entered and stole my 500 piece Craftsman set of tools. I asked Eric will I be reimbursed for the damage to my car he stated no you have to file the claim on your insurance. I stated my car was brought to you in good faith of it being taken care of, Eric stated we have had several break ins on this lot. I know you have insurance for situation like this; Dodge is a $100 million company. I called the police to file a report it took them exactly 1hour and 27 minutes to respond after I called them a second time. I asked Eric could someone clean the glass out of the car for me; he stated the service center is closed there is no one here. Eric departed property when the police showed up leaving me to clean the broken glass from my window and interior. After filing the police report departed property mad as xxxx, I stopped at the service station on the way home to get gas; my car would not come out of park I was stuck at the service station with the same problem I brought my car to the service center for repair. I used my 2009 Dodge Ram 1500 and pulled my car back to my house. I had no way earlier knowing my car was not working properly because I had wait on the police to take finger prints therefor I didnt touch anything.
