Gray 2024 Subaru Outback Limited XT AWD CVT Lineartronic 2.4L DOHC Dealer Inspected. 22/29 City/Highway MPG
Customer Service: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
My experience with Giles Subaru started in 2014. I was looking for a new car and really wanted a Subaru. They only wanted to give me $500 to trade in my Honda Accord. I ended up purchasing a jeep instead. Now fast forward to 2016. I decided to trade in the jeep. In April, I contacted Giles and had the pleasure of working with, Dwight (please note sarcastic tone). Any case, he said he would help me get the best trade in. Guess what he never called me back on anything. So in Aug of this year, I was really ready for the trade in to happen. So I went into the dealership to talk to someone different and get a value on the jeep. Go figure, they say "oh Dwight was helping you already so you get to work with him again". Yaay! They couldn't give me the value of the jeep while I was there but Dwight would send it later that day. No luck. I emailed the next morning. No response. I called and Dwight said that they would trade it in for $10k. Ha! Any case, Dwight has never been very helpful. It's obvious they do not work on commission. The way he treated me and even spoke to me. It is so apparent that they don't care about me or the sell. So I had to take my business to Baton Rouge and I am so glad that I did. I'm finally in an outback! And I love every min of it. I just had to look outside of Lafayette. I'm a mom in my 30's. You would think I would be the demo for Giles Subaru. They don't care. I definitely won't be getting my car serviced here either. I'll happily drive to Subaru of Baton Rouge. So if you just want to waste your time, please by all means visit here! They will definitely be able to help you!
