To be more confident in your used car purchase and get more information about the auto, including its accident history, insurance records, odometer readings history and other important details, we recommend you get a vehicle history report for the car prior to buying it.
Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
The first experience I had was terrible, weeks after purchasing a "certified" used car I had an issue with a tire. I waited 3hrs. Nobody came to me or gave me an update on my car when I went to check on status they hadn't even touched my car! Then after speaking to probably every employee and manager another hour later they tell me the tire issue is not under warranty when I had purchased tire warranty!! Really?!! And then they wanted me to spend $$ on an oil change I can get at Firestone for half the price! I went back for a recall, I had no choice but to go back, I checked after 1hr wait and they treated me like I was a bother, the service rep. Said its only been an hour we are still checking.. 0 on customer service, I was already stressed over missing work and was treated as if it was my fault the car has a recall... I will not recommend this service dept. I was much happier with the Toyota service they were better trained and had Better customer service skills, the waiting area had food and drinks while you wait, Chrysler, Jeep, Dodge only have coffee and water and make you wait for hours... Sad you pay for warraties and to buy a car but get treated as a burden.
