Customer Service: 1 Quality Of Work: 1 Friendliness: 4 Pricing: 1 Overall Experience: 1
I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. Since I needed the vehicle, I talked to the service writerand got the price down to about $1000. I said OK, but I still had reservations. After over a week, because they had to order parts and they found more parts needed to be replaced. The cost got up to$2400. When finally the car was done, I asked for the parts? I wanted to see the parts they had replaced. THEY SAID THEY THROUGH THE OUT. I said "I paid for the parts, they are my parts not yours. I want my parts." I think they either put rebuilt parts and jacked up the bill. They cheated myand that is why they throw away the my parts(If they had them in the first place).DO NOT GO ANYWHERE NEAR THIS DEALER. I will file with the BoAR with the State of California and with Toyota.
