Pure White exterior and Titan Black interior. Third Row Seat, Heated/Cooled Seats, iPod/MP3 Input, Satellite Radio, Back-Up Camera, Rear Air, Turbo Charged Engine, All Wheel Drive, Aluminum Wheels, Hitch, Power Liftgate. READ MORE!KEY FEATURES INCLUD...
Customer Service: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1
I will start by writing about previous experiences which were positive. Over the last 10 years, I have leased 4 cars from Open Road Acura. The main reason for my continued business was the ethics of the dealership and the ease they provided to re-lease a car. That all changed this year. To make a very long story short, we turned in our MDX lease and paid ~ 5,600 out of pocket to lease a new RDX. We turned the car in like the previous 3 times and thought all was ok. We received a statement in the mail stating that we owe over $1,700 due to a few issues with the car, a dinged windshield, a tire that although was fine, didnt match the make of the other 3, and a claimed scraping of the bumper. I think the scraping happened there after we turned in the car, but we will never know. If the dealer would have let me know beforehand, I could have had all repaired for ~$80.00 since I had insurance to cover the windshield etc. I would have never leased the car at this time had i known the issues, and only leased another car with this dealer due to previous experience. Never again. Now andrew, the manager up there did help out, but still left us with over $700.00 additional out of pocket. Ive never really haggled with these guys but was now >$6,000 oop on a RDX. They were so intent on making the sale, they ignored all aspects of customer service, and really nailed me on this one. Do not trust this dealership. Get everything in writing, and most important shop around. 10 years, 4 cars and I now say NEVER AGAIN.
