Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5
We purchased a 2017 BMW X1 in August 2016 which took some finding. With the help and expert advice of Ralph Berthiez we eventually ended up ordering it from the factory in Germany. Ralph Berthiez guided us all the way through the process. It went flawlessly. We love the car. Recently we availed ourselves of the service of a BMW "genius" to answer questions and to explain further many of the amazing features of this car. Our "genius" was Theo Patterson. He was very knowledgable and he took real delight in explaining the various features, beyond the allotted time! An over-all great experience.