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Overall Experience: 1
Wanted to buy a car at this dealership. I am particularly disappointed with the way the finance guy handled my financing, I feel deceived me. He firstly assured me he would do a soft enquiry on my credit to give me an idea what rates I can get from his dealership.It turned out to be a hard enquiry from GWINNETT CHRYSLER DODGE. I had come with my pre-approval which was better than what he was offering. My credit score dinged. I informed the sales guy I was displeased with the finance guy who eventually came back informing me I needed a cosigner after checking with two other financers because according to him I haven't demonstrated a history of mix of loan. I feel he was making it difficult since I refused his rate offer the previous day. I didnt get a sense of value for customers in his dealings. Bad for this dealership! This dealership need to look into practices by this finance guy he is not courteous at all, wish I read reviews on this dealership! Sales person Tracey Farrell was good and professional however the finance guy is whom my complaint is for but I don't recall his name.
