This Land Rover won't be on the lot long! Assembled with the most discerning driver in mind. A turbocharger is also included as an economical means of increasing performance. Top features include remote keyless entry, a built-in garage door transmit...
Customer Service: 4 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1
This is an update to my initial 5-Star review and it's been a long time coming. It started with days after my purchase being forced to return, due to a brake sensor issue. It was registering that the brakes were worn, they assured me it was the sensor that was faulty, not the brakes themselves being worn. (You'll find out in a moment why that was probably a lie)This will be the first and last vehicle I buy from Land Rover Richmond (or any Hyman dealership for that matter). My opinion changed abruptly when less than a month after buying the vehicle (and maybe 2k miles driven) one of the doors began to squeak so badly that I had to blast the radio to maintain my sanity. After they agreed to fix it, upon calling me back the service department suggested that I get my tires replaced. I just bought the truck 30 days earlier and had barely driven it! (This is when I noticed 3 different types of tires were on the vehicle leading me to believe that they simply tossed on some scrap tires that got the vehicle to pass inspection)Then, there was a spot on the passenger side rear quarter panel that I could tell had been touched up with paint at some point, but it looked like a decent job was done---I was wrong and I stand here 4 months later with paint/clear coat coming off of a $50,000 vehicle. I've now put about 6K miles on the vehicle and upon taking it to a trusted friend that is a mechanic, brakes and rotors both need to be swapped out---already.Oh yeah, and one of those tires blew out while I was on Chippenham yesterday. Thanks, LR of Richmond for showing me that I should've paid the extra $2k and gone to Carmax or driven to a different LR dealer. In 2016, sketchy dealerships do still exist. This dealership is not owned by Land Rover, it's independently owned, something I found out after being contacted back my Land Rover corporate. More specifically, they couldn't force their hand to do anything other than reprimand them and make a "note" of my case. Their service department offered zero help and hid behind "you bought a used car as is". I won't be back ever and I would not recommend doing business here, as there are options in Chantilly and Virginia Beach that will suit your needs. I only wish I had done more research locally on their practices and avoid the headaches that have been created---I hope you can avoid them!
