2025 Range Rover Velar Carpathian Gray Premium Metallic CARFAX One-Owner. Clean CARFAX.Long term financing and low interest rates are available for qualified buyers with approved credit. JLR Long Island operates three convenient locations to assist w...
Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 3 Overall Experience: 1
Purchased an Evoque that was sold to me as new (it had been a service loaner, I knew it had 1,000 miles on it) two years ago. The sales people were nice and overall it went really well...or so I thought. Fast forward forward and a couple weeks ago and I tried to trade the car in. I was told by a different dealer that the car had been in a major accident and was worth $5,000 less than it normally would be. I had never been in an accident with it but come to find the car had been in a major accident when it was a loaner car. I called Land Rover Glen Cove in hopes that they would rectify this and long story short they most certainly did not. They tried to ignore me, they didn't return emails and phone calls. After a week of trying and several calls the dealer finally made me a trade in offer... for less than the lowest trade in valuation on KBB. I got the General Manager on the phone and she never apologized, she said the original sales person probably never knew about the accident which is laughable. She only offered an additional $500 to match the absolute lowest trade in valuation, still $2,500 less than what the car is worth on KBB and $3,000 less what I owe on it. Honestly if they would just have given me a fair trade in, at this point I would accept it, let alone actually do the right thing by a customer whom they sold a new car that had been crashed. I'm sure most people at the dealer are good people but I just got treated like a number, a profit margin and not a real person, let alone how anyone would expect to be treated at a luxury car dealer. I've had better experiences at Honda. I really liked my car but I'm sad to say that this ruins me from ever purchasing a Range Rover again (let alone Land Rover Glen Cove), since this is how they treat their customers.
