Heated Seats, Satellite Radio, Back-Up Camera, Turbo Charged Engine, Aluminum Wheels, WELCOME PACKAGE, ACCESSORY CHROME WHEEL LOCKS, ACCESSORY TONNEAU COVER. Labrador Black Pearl exterior and Black interior. EPA 26 MPG Hwy/25 MPG City! KEY FEATURES I...
Customer Service: 1 Quality Of Work: 1 Friendliness: 3 Pricing: 1 Overall Experience: 1
Bought a used car here end of April. In May, had to have it towed to mechanic. Cost $2,500.00 to fix major problems. I was able to fix some myself. A few weeks later, the a/c died. Took to Renn Kirby. They recharged system at no cost and replaced O ring. Two days later, a river of water started running out from under the dash on the passenger side. Took back to Renn Kirby, they said the drain plug was clogged. Why didn't they notice this the first time? Carpet was soaking wet. They keep me there over an hour "drying" the carpet. Still not completely dry - took about a week. A.C still not correct. Shortly after FIRST towing (yes - had to have car towed again), called to make an appt. to speak to GM and/or sales manager. On morning of appt. received call and was asked if we could reschedule. Second appt. set. Morning of, phone rang, joking to family "it's Renn Kirby". It was. Third appt. set. Yep, phone call came that morning, another excuse. I have not contacted them again, I am considering my next course of action. Some background info: They originally tried to charge us $12,000.00 for a 12 year old car. What a rip off. They told us THEY put new tires and brakes on the car. Found out from the former owner (neighbor a mile down the road), that HE did the tires and brakes. I was able to get the paperwork. Also Renn Kirby gave him less than $2,000.00 trade in value. FYI: I did not know the former owner (J) of this car before I bought it. Another neighbor (R) asked me about the car and put me in contact with J.
