Customer Service: 1
I walk in knowing what car I want because I had been looking on cars.com but could not find a salesmen so I decided to walk around. When I do find someone I tell them about the car I came in for. The guy tells me to have a seat and walks away. I assume he went to go get the car. After 15 minutes there is no one in sight except for the useless manager Steven, I go over and asked him what was going on and he tells me to give the guy a minute to look for the car so I sit down again in their showroom that smells tainted to say the least. Another 15 minutes pass and the same guy that attempted to assist me earlier is with a new group of people. I go over and ask him what he was doing since last time I saw him. The guy took 10 seconds to recognize me and says"If you would like we can go out back and look for the car". At this point he had other people waiting on him so I didn't want to waste their time so I just walked out, I've never had anybody waste my time like that.
