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Standard EquipmentMECHANICAL3.21 Rear Axle RatioGVWR: 6,900 lbs50 State EmissionsElectronic Transfer CasePart-Time Four-Wheel Drive730CCA Maintenance-Free BatteryHybrid Electric MotorClass IV Towing Equipment -inc: Hitch and Trailer Sway ControlTrail...
Customer Service: 5 Buying Process: 5 Overall Facilities: 4
My family saw a commercial for the new 2017 Chrysler Pacifica and knew we had finally (after a year and a half) found the vehicle for us. This was the closest dealership to us so we went in WITH 3 CHILDREN (they had a play area! ). Our salesman was named Micah. He showed us a Pacifica they had on the showroom floor. It was not equipped the way we wanted nor did they have one. He sat us down and went over all the options we wanted and assured us he would find one he could swap out with at another dealership. Keep in mind that it's August and these are 2017s. There are not many of them at all and the features that I wanted were not something that came standard. Also, I am not the easiest person to deal with; my husband would say I'm high maintenance. Micah was kind, patient, friendly to our children, and did not push us into a vehicle we didn't want. Before long his Manager, Marsh, had found a vehicle in Texas and was getting everything in order to lock it down. By the time our bank finished all the paperwork for the dealership the vehicle we wanted was sold at the dealership in Texas. I was in complete panic mode and just new I was going to have to order a Pacifica which would take 8 weeks. I was devastated. Long story short, the manager, Marsh, spent 4 days (even came in on his day off) looking for a vehicle for us, all the while keeping us updated and letting us know he's going to make this happen for us. Once he found it he sent someone all the way to Hot Springs, AR to pick it up! I should mention also that Marsh also sent us home in a brand new Durango to drive around while he searched for our Pacifica. The Pacifica came in and I could not be more in love with it. It is perfect for our family. This whole situation could have gone in another direction. It could have been a horrible experience for us, and I'm not going to lie I kind of expected that. I am astounded by their professionalism and determination that these guys had in finding a vehicle for our family. I highly recommend this dealership to anyone wanting to buy a vehicle. Ask for Micah and shake Marsh's hand!
