Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
After passing a sleek new S60 on the road, I decided to look into a new Volvo during my car search. On a national level, Volvo advertised a price and features that I couldn't pass up. Living in Melbourne, of course I contacted my local Volvo dealer for an actual quote, anticipating the price may fluctuate a little. I immediately received a response from Lauren requesting additional info to draw up a quote. After many back and forth emails coming from two different email addresses, I finally had a quote of $100 MORE per month than advertised with the same features and terms. When I asked for an explanation, the only response I received was that the advertised price doesn't include "taxes and fees" -- a whopping $100 extra a month in "taxes and fees"! When I asked Lauren to provide me with options to reduce the price (removing premier packages, features, model year, etc.), she responded by asking what monthly lease payment I could afford. I went ahead and gave her my MAX price, which was only $50 per month less than her quote, and she stopped responding to me. I reached out to Wallace Volvo in Stuart (out of curiosity at this point) and they quoted me the EXACT advertised price INCLUDING taxes and fees. Volvo of Melbourne is a rip off. Do yourself a favor and drive a little to save A LOT. I saved $3,500 with Wallace Volvo and the customer service was incredible. Oh, by the way... don't bother contacting the General Manager of Melbourne Volvo. I looked up his contact info to let him know about my experience with Lauren; it turns out they share a last name.
