Customer Service: 1 Buying Process: 1 Overall Facilities: 1
This Subaru dealership was extremely unprofessional. We bought a new car despite the complete lack of service, the lack of product knowledge, the unwillingness to communicate, and the terrible feeling we got from this dealership and its associates. We like the car, but every time we think of the brand now, we think of shady practices and we get a pit in our stomachs from the feeling that we've been had. There were absolutely no good feelings when we bought the car, and months later, there has been zero follow up. Also, they had sold it with an obvious problem (brand new), and when we asked them to resolve it, we received three different stories from three different employees, and then were berated on the phone by a sales employee for daring to ask to fix it. If we went back in time, although we really like how the car drives, we probably would either buy a Honda (great test-drive experience) or go to a different Subaru dealership altogether. It's really worth the drive.
