Standard EquipmentExterior18-in. silver-painted alloy wheelsChrome TUNDRA and SR5 door badges; black door handles, window molding, mirror caps, tailgate spoiler and overfendersBlack horizontal-bar grille with color-keyed surroundLED taillightsHeated...
Customer Service: 1 Quality Of Work: 1 Friendliness: 5 Pricing: 1 Overall Experience: 1
Do not drive out of your way to get here!!! I spoke with Jenny Valentin on the phone literally ALL day about a used vehicle. She went back and forth with me on a price and we finally agreed on an out the door price. They are over an hour away. She ASSURED me that she has four kids and that she's a trustworthy person so I wouldn't be wasting my time if I drove there. I have a 15 month old. So driving anywhere is never really that pleasant. We went to the bank and got the loan for the amount she said. Mind you under the VIN she gave us. She told us it would be detailed and ready for us when we got there for our 630 appointment. When we walked in no one had any idea what we were talking about. Jenny had left for the day. I double checked to make sure we were even at the right dealership. We were! The car (which by the way is a $40,000 SUV) wasn't pulled up and most certainly wasn't detailed. When they went and got it it looked like someone was living inside of it. There was dirty bottles, change everywhere and shirts in the back of it. It was a mess. We were toldIt had 9000 miles on it and some change. When we got there it had 10, 000 approaching 11,000. Something was for sure off. But I was again assured that it wouldbe detailed and ready for me to go. They had me drive it. Then sat me down and quoted me literally thousands more that what Jenny and I agreed on. I was both flabbergasted and very angry. They took my phone with all our texts and came back with it. Their response? "Sorry Jenny is new and doesn't really know what she's doing so she was in the wrong telling you this." If I could share screen shots on here I would. We literally were texting all day. And she most certainly was talking with her sales manager. Why make her look like an incompetent little girl? Oh that's right. Because they never intended to honor what they said to begin with. And this was all a ruse to get me there. I don't care if they call me and tell me they'll honor below what I was initially offered. I'll never go back to this place again. They are untrustworthy and a great way to waste your time. I can't imagine that the vehicles they sell are not lemons. It's likely just a lucky shot if you get a good one.
