We offer excellent financing terms for all credit types. For more info call us today at (510) 243-2020. Thank you for viewing our 2025 Toyota Tundra 4WD in Midnight Black Met / Black Leather. , 0 Miles, Twin Turbo Gas/Electric V-6 3.4 L/210 10-Speed...
Customer Service: 1 Buying Process: 1 Overall Facilities: 1
I contacted the dealership about a vehicle for sale by dialing the manager (David) phone number on the pictures. He answers the phone then hands it to a salesman whom answered some but not all my questions regarding the buying process. I was already feeling eerie about the uncertainty of the salesman but really liked the car that was at the lot so I proceeded with asking more info. I then asked if they could lower the price so that after taxes & additional fees wouldn't be too high. Unfortunately again he seemed unsure of me asking for slight flexibility on the price and or wasn't completely conformable with his negotiating skills. Yet he proceeded with telling me he would talk to his manager (David) and promised me a call back regarding the outcome. Weather it was good or not I was willing to wait it out and see if they'd help me with the purchase.Fifteen minutes passed, then thirty and after the hour I gave up waiting. Even if it was to tell me I was asking them for too much of a price drop a call back would have been nice. The service I was given was terrible & was treated very rudely. Hanlees Hilltop Toyota conducts awful business. They have zero aspiration to help the customer feel good or show they are willing to work with anyone. I will never reach out to them again and or do any type of business again. Toyota is being given bad reputation due to the misconduct that's being done here.
