Customer Service: 1 Quality Of Work: 1 Friendliness: 1 Pricing: 1 Overall Experience: 1
On OCT 26th 2016 I went to see BMW and sales person Brian Grudnowski Showed me BMW 7 Series 2008. Since it was raining we test drove the car and he didn't know much about the car. I came back and ask him what will be deal and he gave me the price which I kind of liked. He suddenly brings the application and told me to fill it out which I did. He ran my application with Finance Manager Moe Hassan and Moe came back and told me that my loan will be done 99% without getting my pay stubs and all. He also mentioned that I should sign the contract that way he will hold the card for me without charging me anything on my credit card. I asked him twice I am not paying anything and he said NO. After two days I called him and left him messages that what happened about my loan he never answered.On Saturday Oct 29th finally he called me and said that my loan is approved and I need to go pick up my car. In the mean time they received calls for swapping tires which I never requested. I went to the dealer after my work and I saw scratches on the car and Brian also told me that there is little bit leakage for oil which is common in all V8 cars. I got scared because I was spending $20000 on that car. I left and Brian called me and I told him I call you Monday. I asked few friends and they advise me that I should buy newer model. I called Brain Monday Oct31 and told him that I am not interested in this car anymore. After one hour sales manager Arthur called me and said that for swapping the tires they will charge $1000 which I never requested. I saw my credit card charged for $1000. I called them back but n one pick up the call. I also called and left message to General manager and he said that he will charge me $1000 money and start arguing with me. I will never advised to go and deal with these Robbers Because they just rip off customers. I work for the bank from last 10 years and I do auto loans too. if customer not interested we never charge them for printing or anything.
