Customer Service: 5 Quality Of Work: 5 Friendliness: 5 Pricing: 5 Overall Experience: 5
I had a truly exceptional experience at Mossy Honda over the weekend. After making an inquiry on their website, I was contacted by the internet director, Kevin Polzer, who invited me to come in for a test drive and assured me that he would make me the best deal. I quickly took a short drive to the dealer and was immediately impressed with this place. The lot and the showroom are spotless, and there is a lot of activity going on everywhere...there is just a good vibe at this place and I felt very comfortable. After meeting with Kevin, he introduced me to Alfredo Ortegon, who is also in the internet department. Alfredo had great energy and really made me feel comfortable. He listened to what I wanted and was very helpful in selecting the right vehicle and the right equipment. He was very knowledgeable about the Civic, and he seemed to know their inventory really well. After a test drive, and looking over the numbers with Kevin, I decided that I needed to drive at least one other car before committing to the Honda. Kevin and Alfredo were very professional, I did not feel overly pressured. They even introduced me to their General Manager, Adel, who was delightful and very professional and courteous. After a couple of hours I made my decision to go with the Civic, and I called Alfredo and Kevin to let them know I was on my way. When I arrived, Alfredo had the car waiting, and we set off another drive, which only confirmed that I was making a solid choice with the Civic. After mulling over colors, we made the deal and the rest of the process was prompt, and went very smoothly.My paperwork in the finance department was completed by Eddie Hernandez, who was also extremely professional, courteous, and just had more of that good vibe that runs through this place and everyone that works there. Eddie took the time to really explain everything that needed to be signed, and he also did a great job making sure that I was protecting my new vehicle the best that I could. This was absolutely a 5 star experience all-around, and I recommend that everyone check out Mossy Honda Lemon Grove for your next car...be sure to ask for Alfredo!
