2000 DODGE Dakota

Customer Service: 5 Buying Process: 5 Quality Of Repair: 5 Overall Facilities: 5

My husband and I had been looking for a truck to expand our business, we looked online and found exactly what we wanted with Corwin Wholesale. We had an issue with getting up there right away, since we live in Iowa, so I called them and talked to them about the truck. I told them we were very interested, but we wouldn't be up there until the following week. They told me they would hold it for us until we came up to look at it, even though we weren't sure if we were going to buy it. They had several people make inquires on it in the week leading up to us coming, but they still held it. They also worked out the financing with us ahead of time so we didn't have to do it after our 4 hour drive up there. When we arrived at Corwin Wholesale, we were greeted by our salesman and he pulled the truck out front so we could look at it. As it sat there and idled, we noticed a small power steering leak. The salesman said the person who traded it in just had replaced some lines on it, so we thought it would be an easy fix that my husband could do (since he is a mechanic).About a month after we had purchased the truck, we noticed the leak had gotten significantly worse. When we looked into the problem, we found out the gear box had to be replaced. We were somewhat upset about this, so I called up to Corwin Wholesale to tell them about the situation. The salesman remembered selling the truck to us and remember talking to us about the leak. He referred us to his boss, who was out for the day, but would be in the following day and he would call me back. The next day I called (because I am impatient) and got a hold of Eric and Steve, the managers of the lot, and discussed the issue with them. I told them we were quoted the cost of parts and labor from a local shop and gave them the name and number. They were completely understanding and we came to an agreement on a amount they would reimburse us for the parts and labor. They were also apologetic about the situation, and Steve even gave me his personal number so I could contact him if I had any questions. After my experience with the Corwin Wholesale Lot, I would definitely make the 8 hour round trip to by a car from them again. Even with how large of a scale they operate, they still gave me the "small town" hospitality.

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