Knoxville TN - EPA Rating of 32 mpg, Clean CarFax History Report... 2012 Mini Countryman S, 1.6 Turbocharged Automatic 4 Door Hatchback: Alloy Wheels, Power and Heated Exterior Mirrors, Bluetooth Phone, Satellite Radio, Cruise Control, Keyless Entry,...
Customer Service: 2 Quality Of Work: 1 Friendliness: 3 Pricing: 3 Overall Experience: 2
While the folks at National Auto Warehouse stayed late and found avenues that made it possible for us to purchase the vehicle we had gone there to look at, the salesmen were unprofessional and did not seem confident in their own knowledge about the vehicle. They were not unfriendly or rude by any means, but they were not exceptionally friendly either. Furthermore, just days after purchasing the vehicle, we noticed a loud sticking/skidding noise that occurred when we turned the steering wheel. While we were in contact with the dealership to set an appointment to view the vehicle and talk about a trade-in, they were very easy to get hold of and quick to return our calls. However, once we drove the car off the lot and subsequently had the steering issue that was covered by the limited 10-day warranty, the dealership was very difficult to get hold of to set an appointment. National Auto Warehouse did replace the parts that were causing the noise, but not in a timely fashion.
