Customer Service: 5 Buying Process: 5 Overall Facilities: 5
I went on a search for my mother a dependable car that would last her into her retirement and hopefully be the last car she would ever need. After a week of being told no, or wanting thousands of dollars down, I was about to give up. Until I found Josh and his amazing crew. From the word go they went above and beyond to help my mother. I drove several cars before I found the one I liked for her. When I told them that's the one I wanted to try and get her they began the foot work of getting her approved. Due to some not so good credit I knew this wouldn't be easy, but they never batted an eye. In fact they actually made me feel at home, and included me in every single thing they did. I was never made to feel less than, or that my mother wasn't important. I got the call that they had everything ready, just needed her to come sign the paperwork. They had the car ready to go with drive out tags, and $20 bucks to fill her gas tank up. These people are the best. Not only did they walk with us in every step, but they also showed great compassion. Because they were so amazing to my mother, my best friend also bought a car from them about two weeks after my mother. Same with her, they were the best ever! Last week I took my brother to them, told them what he was looking for. Drove 3 cars, gave them the order we wanted, number one being the one he fell in love with. We knew upfront that it may not happen, it may be out of reach, but they never gave up. They pushed and pushed with the finance company and was able to get the deal done. I've never seen my brother so happy in my life. He was walking on air. Places, people like the group at Parkway auto is few and far between and I want to let everyone out here now how amazing they are. My family are true blue hard working people who don't have money laying around to buy a lemon, or drop a huge down payment. Parkway never treated us any different than they would someone with cash in hand. I can't express how happy Josh, Jamie, Lorrie, and Braden has made my family. They now hold their head up as they go to and from work, knowing the car they have is not only nice to look at, but its also dependable and will get them where they need to go. Parkway auto, please never change, you guys are the best, and from the bottom of my heart I thank you for all you've done, my family thanks you, and we will continue to send as many people we can, your direction.
Check safety scores, crash test results and safety equipment to make sure you're shopping smart. Click below to get full details
