2015 SUBARU Outback

Dead battery problem

Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 4 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

When I returned from a 5 day trip, on a Sunday evening at 7PM, tired and needing to be home, I found my brand new 2016 Subaru Outback LTD 3.6R dead-as-a-door-nail in the dark underground parking garage at the Spokane Intl Airport…I couldn’t even unencumber myself of my luggage due to the whole car being DEAD. I contacted AAA and they had me on the road two hours later, but I had new concerns about the function and reliability of my Subaru. I would have called Subaru Roadside Assistance, but the name and number were locked inside my dead car, and all dealerships, of course, were closed. To return from my trip, only to find my new Subaru Outback dead, was VERY upsetting. So my question is, WHY isn’t Subaru dealing with this obvious battery problem, and WHY wasn’t I forewarned of a problem you were certainly aware of, and WHY, when I brought my car into the Cascade Auto Center service department, in Wenatchee, WA, after finding my Subaru, for the third time, dead in my garage, was I told you were unable to find any problem with the battery, when there is obviously a documented battery problem and certainly awareness of this problem by service technicians? I will be heading to Wal-Mart on Monday, where I will purchase a better battery, but I could have saved a lot of time, and experienced much less worry and angst, had I known the problem would be eliminated by just changing the battery. It would have been well worth the $150 I’ll be spending on Monday. Your customers have a need to know, and a right to know, of potential problems regarding being stranded by a stupid dead battery. It is all part of your safety promise. I am elderly and have an aversion to dark public garages of any type, and I have a life that could depend on getting into my car and driving to an appointment. I NEED TO KNOW MY CAR WILL PERFORM WHEN I NEED IT.