Customer Service: 1 Overall Experience: 1
We arrived at CarMax of Greenville, SC about 2:00 pm on a Thursday afternoon. We browsed five cars in their show room, viewed available accessories, searched their computers, read their literature, and no one had yet spoken to us. We walked outside among their cars for a while and no one approached us. We went back inside and stood in the center of the show room floor, right in front of their desk, for several minutes and no one spoke. For 50 minutes there were many people with CarMax shirts on standing around in groups talking and not one was interested enough to speak to us. We were interested in looking for a used car, but to them we were invisible. We asked at the desk for the sales manager, who happened to be sitting right there the entire time, explained the circumstances to him and walked out. Do not waste your time.
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