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VIN KL4CJBSB1HB024077 may have been recalled. Check full report for more information
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
I bought a 2013 F150 from auto Nation Ford Katy in May of 2015. First off, when you purchase a certified pre-owned vehicle one of the "perks" is a new air filter, fresh oil change and a tank of gas. Getting the truck home that day i noticed the air filter was almost black (Should be white, in case you didn't know that), the oil was burnt and I was given half a tank of gas. At the time I didn't know about these advertised perks, so I didn't complain, but the oil did upset me, I took it back and asked for the oil change that should have happened, They assured me, despite what the oil looked like (Cause only They know about cars, no one else) that it had been changed. Long story short, someone reset the oil meter to read new, and the old oil was left in there, TWICE. Third party oil change.Strike 1Next, I find oil leaking on my brand new drive way, from my new truck, I crawl under and locate the leak and return to the dealer.I was told i would not be getting a rental or loaner despite it being advertised one would be provided with a certified pre-owned vehicle because "I was bringing the truck back too soon" I eventually got a loaner after a lot of yelling and a spike in my blood pressure. What followed was THREE separate trips to the dealer to get the same leak fixed. They kept returning the vehicle to me, insisting there wasn't a leak. Third times a charm and suddenly I had an oil leak and they needed to repair it. (Gasp!) Strike 2!Several months later, my passenger window wouldn't work. Took two trips to the dealer because they "couldn't find the fault so they couldn't repair it". Second trip it was repaired, after again, I got frustrated and told them it was a ridiculous excuse to give. Window motor was replaced on the second trip and to everyone's surprise the window magically began to work again!Mulligan!So here we are, almost a year later from that time and my truck is experiencing what sounds like metal pipes rolling around in the bed when you go over bumps, back into an uneven surface or basically vertically move the truck at all. Auto Nation Ford Katy had my truck for 16 days, in this time I spoke with and test drove the truck with Tom McGee, who heard this sound and acknowledged it. John at the collision center who heard this also and informed me that I had chassis damage somewhere and that it was difficult to locate and that's why it was taking so long. I was assured all the proper tests and work was being done, from torquing down bolts and greasing random spots, to... torquing down the same bolts from before and re-greasing the same spots again! just in case, the first time it didn't fix the problem cheaply enough, maybe the second time it would. Last night (11/21/16) i got a call from Tom McGee demanding that i come pick up my truck and return the loaner or i would be charged, he said my truck was ready, they weren't going to do anything else and no repairs would be made. Contradicting what John over at the Collision Center told me just two days prior. Oddly enough, the service center couldn't speak for the Collision Center, and vice versa because they were "separate entities", but it appears in this case one can speak for the other. I asked who's decision this was and he said "Big Boss Hunter" I asked to have this "Big Boss Hunter" call and speak with me, because surely a man who is endowed with such a prestigious title from his peers and subjects would be an honorable man and discuss our issues like gentlemen, right? Well guess what folks? No reply. Apparently Kin...err, Big Boss Man Hunter was too busy tending to his paying customers to deal with warranty people. After all, the scams already been run on me, no reason to continue wasting time, and time is money.I agreed to pick the truck up with a statement in writing saying they indeed heard a noise and felt abnormal vibrations coming from the truck, but despite this, Auto Nation Ford Katy would not be performing any repairs as per the warranty that I (clearly overpaid) for.I was speaking to Abigail Martinez, another "manager" at Auto Nation Ford Katy who has the word "Customer Service" in her job title, yet reflects non of this as she blindly insisted she knows nothing about my case or issues, however she has the upmost respect and faith in their technicians and if they say there isn't any abnormalities, there just isn't. Come get your truck. i requested again a statement saying that abnormalities were heard and acknowledged and wouldn't not be repaired. She laughed and said no one would give that, no one will take liability. Your truck is ready, come get it.Strike 3!Then, my wife finally spoke with "Big Boss Man P.Hunter" who was extremely rude and condescending, he said "the truck was never experiencing any issues or noises. there was no repairs to make. I want my loaner back come get your truck." My wife asked him if Ford would honor a third part opinion and his reply was "I don't know I don't work for Ford" Like a broken record he kept saying to everything spoken "your truck is ready, I want my loaner back" Very professional attitude, right? I was beginning to think the title of "Big Boss Man" was no longer a sign of respect and loyalty and more of sign of tyranny subjection.The dealership could not provide me with documents showing what diagnostics were done to the truck, nothing shows any work done aside from the recall for a master cylinder. however, after all this and everyone saying they heard my concerns and then suddenly, there was never any concerns, I have a statement from the technician saying an abnormality was indeed heard.Bottom line, this dealership is fraudulent. They will smile and work for your money, but once its paid out they won't honor their own warranty or work if it means they will take a loss in fixing their own mistakes. This dealership is lead and managed by frauds and liars. DO NOT DO BUSINESS WITH THEM. THIS DEALERSHIP GIVES FORD A BAD NAME.Well, maybe not since P.Hunter, the "Big Boss Man" of Auto Nation Ford Katy, claims he doesn't even work for Ford,
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