VIN 1FTEW1EP0JKC30949 may have been
recalled. Check full report for more information
An incorrectly installed ball joint may cause the ball joint stud to break, which can compromise front wheel control, increasing the risk of a crash.
Tenneco Automotive (DRiV) is recalling certain MOOG K500359 ball joints, for aftermarket installation on 2015-2018 Ford F-150 trucks. The ball joint may have a misaligned dust boot and may be missing alignment hole and installation warning tag, which may lead to improper alignment of the ball joint.
Customer Service: 1 Quality Of Repair: 1 Overall Facilities: 2
Went there because of a recall, told us their service manager was out due to illness, so they had our vehicle for 2 weeks, couldn't get them to call us back or give us updates. We showed up there they had music blaring so loud hey couldn't hear a customer if they wanted to and it came back with additional problems and they wanted to say ' o, that must have already been going bad when you brought it in' and didn't even diagnose it correctly. We ended up taking vehicle back to Florence, AL where we purchased vehicle to have them fix what Crossroads broke. And then charged us for what was suppose to be covered... NEVER again... never ever again, very bad service and even worse management.
