Customer Service: 1.0 Quality Of Repair: 3.0
After a small fender bender in our driveway, we decided to get our body work done by Independence Ford because our insurance told us that was a place we could take it to. We called in February. They woman who answered asked if it'd be ok to schedule the work in MAY! We asked for something sooner and set a date of late April, which was ridiculous to wait that long. We took the car in and they told us this minor body work would be done in 2 days and that they'd call us to let us know when it'd be finished. We waited 3 days with no call. We called and they said we couldn't get it until Friday because they got "backed up". We waited until friday at 3pm...No phone call... We called and the woman said the body work is done but they do a complementary detailing of the inside and that was not finished. There was no way we could wait any longer so we just went and got it around 4:30. The body work was completed and looked normal, but they didn't detail it like they said and I'm sure that was built in to the price. Needless to say this place seems to neglect timely service and I never intend to go there again.