This 2019 INFINITI QX50 is offered in Black Obsidian with Graphite interior. It has featured equipment including LUXE Package, along with Glossy Black Premium Alloy Wheels. This QX50 has a clean CARFAX One-Owner report, and was owned in Texas. This i...
VIN 3PCAJ5M10KF147960 may have been recalled. Check full report for more information
If the passenger-side knee air bag cover detaches during deployment, it can increase the risk of injury.
Nissan North America, Inc. (Nissan) is recalling certain 2019 INFINITI QX50 vehicles. In the event of a crash in very cold temperatures, the trim cover may separate unexpectedly from the passenger-side knee air bag module instead of splitting at the trim cover tear seam as designed.
Customer Service: 1 Quality Of Work: 1 Friendliness: 2 Pricing: 1 Overall Experience: 1
Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a great deal of trust in this dealership until recently when I was a victim of hail damage and had to decide where to take my vehicle for repairs. Although I live in Frisco which is quite a ways away from the Dallas Sewell location I decided that I would make the trip and bring my vehicle to the ones that I'd built trust in over the years assuming that they would definitely do things right. I dropped my vehicle off on 7-27-16 with Chris Girard who walked the vehicle with me and assured me that they would take care of it and it should take about 2 to 2.5 weeks max. He also pointed out that one of the dings had caused a little paint chip that was on the left ledge of the vehicle and the back window, however it was in a good place because it shouldn't require that they repaint. I left with the expectation of my car repairs being done with quality and returned to me in a better state than when I dropped it off. During the repair period I communicated with Chris on a number of occasions due to the fact that Sewell requested at least two additional supplements. Upon the request of the second supplement, I made a phone call to Chris to ask why they were requesting this supplement because it was to authorize them to repaint the rear quarter panel of my vehicle. I informed Chris that this is not what we'd discussed and I would rather that they not repaint only a panel of my vehicle because I was worried about it matching the rest of the paint. He assured me that there would be no difference and because my vehicle was black I wouldn't notice it at all. About a week later I received communication from Chris that the paint (which was the last portion of the repairs) was complete and my vehicle was being reassembled. Being that 3.5 weeks had passed by this time and that my Rental period was ending in a few days with my Insurance company, I called Chris to find out when I could expect to pick my vehicle up. He stated that my vehicle was getting ready to go to paint to which I responded, I just received a status from a few days ago that paint was completed and my vehicle was being reassembled. He stated that he must have sent that to the wrong person and apologized but my vehicle hadn't yet been painted. Worried that I would now be responsible for paying for my own rental after what was promised as a 2 to 2.5 week max job has now turned into being over a month I asked Chris if Sewell would be providing me a form of transportation for the remainder of the repair period. He stated he would see what he could do. After about 2 days of my expiration period I received a call from Chris stating that my vehicle was now ready for pickup. My wife and I drove down to pick up the vehicle and was immediately asked to sign the supplement checks. Before signing, my wife asked to see the vehicle. When they brought the vehicle around I went out myself to inspect and immediately noticed that the paint was totally different and noticeable to which I informed the Estimator this is not what Chris promised. I also noticed in several more places where the paint seemed to be chipped or missing. I went back in the lobby and asked my wife to go and take a look. She asked what I saw and I told her I didn't want to say anything because I wanted to see her reaction. She spent about 10 min out with the Estimator and came back in and immediately asked, "What did they do to the car". She felt as I did that our vehicle looked worse now than when we'd brought it in. We expressed our feeling to the Estimator who took me in his office and said we took before pictures so let's look at before pictures. When he pulled the pictures up, I told pointed out how good our paint looked when we dropped the vehicle off and he response was, that just the light and the shadows from the sun. I received a call from Chris on the following Monday and he also tried to justify it by saying that it was like that when we brought it in and threaten to stop paying for the rental car if I didn't bring it in. I escalated it to Sam Weston who to my understand is the GM who also said it must have been that way being that the car is about 5 years old. I'm now in the process of having my insurance company serve as a mediator to see what can be done about our dissatisfaction. Unbelievable....and really sad because my wife and I were also considering the purchase of another Infiniti this year based on the Trust that we thought we'd established with this dealership.